What to do if your flight is cancelled or delayed

A third-party software outage impacted computer systems worldwide causing flight disruptions. Passengers are encouraged to use their airline's app for flight updates.

November 25, 2023

What to do if your flight is cancelled or delayed

Winter weather can raise havoc with your travel plans.  The airlines will do everything they can to get you where you need to go, and airport operations work around the clock to keep the airfield open. However, heavy snow/ice storms can cause delays and cancellations.  Here is helpful information to guide you in case your flight is canceled or delayed.

  • First and foremost, download the airline’s app to your cell phone to get updated flight information.
  • If your flight is delayed, it’s best to be at the airport ready to go at the originally scheduled time in most cases. Flights can depart earlier than what was expected.
  • If your flight is canceled, do not come to the airport.

Follow these instructions from your airline.

Other helpful links:

Media Contacts   (316) 946-4700

Valerie Wise, Air Service & Marketing Manager

Jesse R. Romo, Director of Airports

Brad Christopher, Assistant Director of Airports

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